If you wish to return an order, you must contact us by telephone or email within 30 days of receiving it.

Return delivery costs

Return delivery will only be paid for by Doran Packaging Company if:

  • The item is damaged or faulty
  • The wrong item has been received

Damaged or faulty items

Any item that are either damaged or faulty when received will be replaced free of charge on a next day courier service.

If you no longer require the item a refund will be processed instead.

Ordered items not as expected

Every effort is made to ensure that images of our products on the website are as clear as possible and that they are described accurately.

However, if your order is not as you could reasonably have expected, or you have ordered the wrong size/colour/quantity, you can receive a replacement, refund or discount.

We will issue a refund for the cost of the goods, or a replacement, upon return of the items. The items need to be in a re-saleable condition in order to be replaced or refunded.